Returns And Credits
Icon Salon Systems will issue credits based on the following guidelines:
Returns are issued as a credit on account and will not be refunded in the original form of purchase. No Refunds. Exchange or credit only.
100% credit will be given for resalable merchandise returned in the original, unmarked, unsoiled package, within ninety (90) days from the date of purchase, with an invoice and with office approval.
80% credit will be given for resalable merchandise (in the original, unmarked, unsoiled, unopened package) may be returned after ninety (90) days and no more than 180 days after date of purchase, with an invoice and with office approval.
No credit will be given for merchandise returned after six (6) months from the date of purchase.
No credit will be given for merchandise that have been used.
No credit will be given for merchandise returned that is not resalable.
No credit will be given for items that are marked, labeled, used, opened or soiled packaging.
No credit will be given on merchandise that has been discontinued, clearance, special ordered, or hair extensions.
No credit will be given for items that are “Final Sale”.
Retail Product Returns For No Credit/Final Sale Brands
Icon Salon Systems assumes no responsibility unless damages are reported upon receiving the shipment.
Any damages caused by or due to shipping need to be noted on the weigh bill, and Icon Salon Systems must be notified within 24 hours of receiving the shipment.
Please note, the hair color swatches are for digital previewing only and are not an exact representation of the actual hair color. Icon is not held responsible for any inaccuracies or discrepancies on hair color results.
Electrical defectives must be accompanied by the original invoice. Manufacturer warranties are valid only from the original date of purchase. Manufacturer warranties apply to all electricals. Any electrical appliance that has been abused or tampered with will void any warranty and is strictly enforced. All defective replacements/credits must be accompanied by proof of purchase. All defective replacement warranties are based on the original purchase date and require proof of purchased before replacement is considered.
Icon Salon Systems will only guarantee shears that have a manufacturer’s warranty and only if it is a manufacturer’s defect. Our office must be notified of any manufacturer defects within 24 hours from the time the shear was received.